Our aim is to provide the best possible quality of care within the financial constraints imposed by the NHS. Our intention is to carry this out in a pleasing and courteous manner. If you have any complaints or comments please contact the practice development manager, Mrs Lee Rush. We have an in-house complaints procedure. If you remain unhappy with our response you also have the right to ask the Scottish Public Pension Ombudsman (SPSO) to consider your complaint. The ombudsman is the final stage for complaints about most organisations providing public services in Scotland. Their service is independent, free and confidential. You may contact the SPSO directly for a form at....
Freepost address - Freepost SPSO
Telephone - 08003777330
website - www.spso.org.uk
Online complaint form - www.spso.org.uk/complain/form/start/